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Support Center
Serving from the Heart – We are committed to providing excellent and reliable customer service.
Deposit and Withdrawal
How to make an internal transfer?

All internal-transfer orders may be placed through the following methods on or before 15:00 on every trading day:

  1. Contact our branches
  2. Call our Fund Deposit & Withdrawal Hotline at (852) 2500 9180 (852) 2500 9180
  3. Contact our Customer Support Center at (852) 2500 9199 (852) 2500 9199
  4. Use the "Withdrawal" function in "CHIEF TRADER" mobile app (not applicable to HK futures and Global Futures account)
  5. Use the "Deposit / Withdrawal" function in Top Trader (not applicable to Futures account)
Are there any methods for transferring fund to SP Trader?

SP Trader can now support fund "Deposit/Withdrawal" except internal fund transfer, customers can place orders through the following methods on or before 15:00 on every trading day:

  1. Call our branches
  2. Call our Fund Deposit & Withdrawal Hotline at (852) 2500 9180 (852) 2500 9180
  3. Call our Customer Support Centre at (852) 2500 9199 (852) 2500 9199
  4. Call our Futures & Global Trading Hotline at (852) 2500 9128 (852) 2500 9128 (extended to night-time trading hour)
How can I exchange for foreign currencies? (Only supports exchange for USD and RMB)

Customers can place orders of foreign currencies exchange on or before 15:00 by calling our branches or Customer Support Centre at (852) 2500 9199 (852) 2500 9199. The foreign currencies will be exchanged immediately.

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